Frequently Asked Questions

Contact us if you have any questions.

REGULATIONS FOR TRANSPORT DISCOUNTS

NEW APPLICATION OF THE RESIDENT DISCOUNT

75% RESIDENT DISCOUNT REGULATIONS

NEW REGULATIONS: MARITIME TRANSPORT DISCOUNTS FOR NON-EU RESIDENTS

RIGHTS OF PASSENGERS WHEN TRAVELLING BY SEA AND INLAND WATERWAY

AVAILABILITY OF JOURNEYS

CHECK AVAILABILITY AND PRICE

DOCUMENTS REQUIRED FOR TRAVEL

PASSENGER AGES

MEANING OF THE FARES

FARES FOR LORO PARQUE - SIAM PARK - POEMA

WHAT IS AN OPEN TICKET? WHAT ARE THE ADVANTAGES OF BUYING AN OPEN TICKET?

ARE THERE ANY OFFERS OR DISCOUNTS?

ARE THERE ANY OFFERS FOR GROUPS?

CARGO VEHICLES

TIMETABLES AND DESTINATIONS

MODIFICATION OF TIMETABLE / VESSEL

CANCELLATION POLICY - CAN I CANCEL MY TICKET?

CAN I TRANSFER MY TICKET TO ANOTHER PERSON?

IF MY DOCUMENTATION HAS BEEN STOLEN OR LOST, WHAT DOCUMENTS MUST I TO TRAVEL?

HOW CAN I OBTAIN AN INVOICE FOR MY TRIP?

CLAIMS AND COMPLAINTS

CAN'T FIND AN ANSWER TO YOUR QUESTION?

Frequently Asked Questions

Contact us if you have any questions.

REGULATIONS FOR TRANSPORT DISCOUNTSWhat do the discounts consist of?

NEW APPLICATION OF THE RESIDENT DISCOUNTFrom January 2021, the resident's discount will be indicated and applied in the last step of the purchase...

75% RESIDENT DISCOUNT REGULATIONSRegulations on discounts.

NEW REGULATIONS: MARITIME TRANSPORT DISCOUNTS FOR NON-EU RESIDENTSThe ministry of development extends the scope of application of subsides on air and sea tickets.

RIGHTS OF PASSENGERS WHEN TRAVELLING BY SEA AND INLAND WATERWAYThis Regulation lays down rules for the rights of passengers when travelling by sea and inland waterway...

AVAILABILITY OF JOURNEYSAvailability problems while buying your ticket?

CHECK AVAILABILITY AND PRICEOn the NAVIERA ARMAS TRASMEDITERRANEA website you can make enquiries about departures, availability...

DOCUMENTS REQUIRED FOR TRAVELTo travel, you must have the original, valid documentation as required by current regulations...

PASSENGER AGESDoubts about what kind of passenger you are according to your age?

MEANING OF THE FARESWhat do I need to know about ferry fares?

FARES FOR LORO PARQUE - SIAM PARK - POEMADo you not only want to travel by ferry but also to visit a theme park?

WHAT IS AN OPEN TICKET? WHAT ARE THE ADVANTAGES OF BUYING AN OPEN TICKET?Open tickets do not have a specific return date. They are valid for one year...

ARE THERE ANY OFFERS OR DISCOUNTS?Yes, on our website you will be able to discover all our discounts and offers...

ARE THERE ANY OFFERS FOR GROUPS?If you have a group of more than 10 passengers, you can travel as a group and...

CARGO VEHICLESWhere can I find information about cargo conditions?

TIMETABLES AND DESTINATIONSFind all the timetables of the routes of Naviera Armas Trasmediterranea in...

MODIFICATION OF TIMETABLE / VESSELIn exceptional circumstances can the ship be changed and not be the same as when I bought the ticket?

CANCELLATION POLICY - CAN I CANCEL MY TICKET?Naviera Armas Trasmediterranea makes it easy for you to avoid having to cancel your ticket...

CAN I TRANSFER MY TICKET TO ANOTHER PERSON?No, tickets are personal and non-transferable. If you wish to change the name...

IF MY DOCUMENTATION HAS BEEN STOLEN OR LOST, WHAT DOCUMENTS MUST I TO TRAVEL?In case of loss or theft of your original document, (ID card, passport or NIE or driving licence), you can ...

HOW CAN I OBTAIN AN INVOICE FOR MY TRIP?When buying it on our website, you can request your invoice...

CLAIMS AND COMPLAINTSI wish to make a complaint, how can i do so? How long do I have to do so?

CAN'T FIND AN ANSWER TO YOUR QUESTION?If we have not been able to answer your questions, you can...